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A major reform of the country’s job centres is abolishing interviews and standardized rules, but seems to be creating uncertainty.

Insurance companies swamped by calls after job centre reform

Senior social worker Safia Hassani and her colleagues have been kept busy at the private advisory firm since the job centre reform. Foto: Miriam Dalsgaard
Senior social worker Safia Hassani and her colleagues have been kept busy at the private advisory firm since the job centre reform. Foto: Miriam Dalsgaard

The phone has been ringing off the hook for the social workers employed by the pension company Danica.

It is customers on sick leave and out of work who call for help navigating the municipal system. They want to understand their rights and options and get support in maintaining a connection to working life or returning to a job.

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