A small handful of anonymous users repeatedly reach out to counseling services such as Børnetelefonen, Psykiatrifonden, and Livslinien. Some of them do so multiple times daily for years—even across different services. But who are the frequent users behind these anonymous calls? And can they be helped in a better way?

Psychologist and researcher Trine Natasja Sindahl has investigated this by spending 200 hours in various counseling services, thereby getting in touch with 31 frequent users whom she has met at their homes for in-depth interviews.